FAQ’s

Bookings can be made online or by phone.

Your chauffeur will typically be waiting in the arrivals hall with a name board. You will also receive their contact and vehicle details prior to your journey for a seamless meeting.

Chauffeur services monitor flight times, so your chauffeur will adjust to your new arrival time at no extra charge. A grace period for waiting is usually included, but extended delays at customs may incur an hourly fee.

Yes, most luxury vehicles are equipped with in-car charging ports for various devices. Many also offer complimentary Wi-Fi for passenger convenience.

Absolutely. Professional chauffeurs have signed confidentiality agreements, ensuring that all conversations and information shared in the vehicle remain private.

Services typically include close protection (bodyguards), secure transportation, asset protection, and residential security. Services are tailored to the specific needs and threat levels of the client.

All security officers hold a valid Security Industry Authority (SIA) license, which is a legal requirement in the UK. Many also have backgrounds in the police, military, or special forces.

No. While often used by public figures, personal security is also hired by corporate executives, families, and individuals facing specific threats or those who simply desire peace of mind.

A key aspect of personal security is discretion. Security personnel are trained to blend in with the client’s environment, avoiding unnecessary attention and providing a subtle, non-intrusive presence.

Contact a charter broker or operator with your travel details (destination, dates, number of passengers). They will provide you with a tailored quote and manage all arrangements.

While it’s possible to book with a few hours’ notice, booking in advance (e.g., a few weeks or months) ensures greater aircraft/yacht availability and can result in better pricing.

The process is streamlined and highly efficient. At a private terminal (FBO), you can arrive just 15-30 minutes before your flight, and a quick identity check is all that’s required.

These services offer a premium, concierge-style approach to healthcare. They can include quick access to top consultants, bespoke health screenings, 24/7 medical advice, and dedicated health management plans.

You can either contact a private health provider directly or, in some cases, be referred by your NHS GP. Many services offer a membership model with a yearly fee for unlimited access.

Yes. Private health providers in the UK are bound by strict data protection legislation, including GDPR, ensuring your personal health information is handled with the utmost confidentiality and security.

In most cases, event tickets are non-refundable and all sales are final. Some providers may offer a limited refund policy or the option to resell your ticket through a secure platform.

These packages offer an enhanced experience beyond a standard ticket. They can include premium seating, access to exclusive lounges, complimentary food and beverages, and sometimes even meet-and-greet opportunities.

Property management involves the day-to-day oversight of a property on behalf of the owner. This includes tenant screening, rent collection, property maintenance, and ensuring legal compliance.

As a property management company, they will first try to contact the tenant to resolve the issue. If the situation doesn’t improve, they will advise and assist the landlord with the appropriate legal action.